Wi-Fi is not working
Symptoms
- If your Mac is not showing any networks
- If your Wi-Fi symbol is crossed out or showing no hardware detected
- Your internet keeps dropping out or connection is slow
Solutions
Soft Checks
- Check your location compared to others. Connect to other networks if possible to triage if the issue is with your Mac or your network.
- Check your network isn't down. Check with another device or if anyone else is experiencing the same problem on the same network.
- Click your Wi-Fi icon and see if your network appears, or if any networks are ticked. You may need to manually reconnect to the network and re-input your password for a security reason for example.
Check Network
- Click System Preferences > Network and check if you have an internet connection. On the left panel, you should see if your Wi-Fi is connected with green icon and Connected under the Wi-Fi icon.
- Check the Location drop down is set to Automatic. If it is anything otherwise, click the drop down and set it to Automatic.
Reboot your Wi-Fi
- Try turning the Wi-Fi off and then waiting a few seconds before turning it back on again to force it to scan for available networks again.
- To turn Wi-Fi off and on again, click turn off in System Preferences > Network or click on the Wi-Fi logo in the menu bar and select Turn Wi-Fi Off.
Run Network Diagnostics
To run the diagnostics
- Hold Option and click the Wi-Fi symbol in the menu bar
- Click Open Wireless Diagnostics and follow the prompts to get some more accurate suggestions how to fix your Wi-Fi issue.
No Hardware Detected
If your Wi-Fi is crossed out, or when clicked it says "No Hardware Detected", this may be a hardware issue which needs further attention. Two resets you can try first are:
Search for those resets in the knowledge base if you are unfamiliar with how to do them on your Mac
If the issue persists, reach out to our support team.