Add Shared Mailbox in Outlook
Desired Outcome
- Add shared mailboxes within Microsoft Outlook
- Add shared calendars within Microsoft Outlook
Step-by-Step Guide
Before you start
Ensure access to the additional mailbox or calendar has been granted permission through the selected administration portal first.
Adding an additional shared mailbox
- Click on Outlook, which is located in your menu bar, then Preferences.
- Click on the Accounts button, and follow with the Advanced button in the bottom right corner
- You will see three tabs (Server, Delegates, Security). Select Delegates
- Under Open these additional mailboxes, you will see a + option on the bottom left of the empty white box. Click the +
- In the search bar, type the required mailbox then click Add (E.g Reception)
- You should be returned to the Delegates tab, now with the additional mailbox showing.
- Click OK, close Preferences, and return to your inbox. On the left side under your current mailbox, your new additional mailbox will appear
Note: It May not appear immediately. potentially takes a minute to load and sync.
View shared calendars
- To review shared calendars are also syncing through the added shared mailbox, click the Calendar tab in the bottom left corner under your accounts
- Now you will see both options of your Calendar, and Shared Calendars, which will now include your added account.
- After approximately 3-5 minutes, you will see a prompt to allow the server to configure settings.
Make sure to select the tick box for Always use my response, before clicking Allow.
Note: If the additional user has not been provided permission prior, the user will not appear in the search.